ABOUT US
Who We Are
Our company specializes in providing end-to-end solutions for the installation, maintenance, and operation of various products and systems in Saudi Arabia. We work with a number of well-known brands in the gaming, electronics, home appliances, and commercial equipment sectors, offering expert technical support and ensuring optimal performance for our clients.
Who We Are
Specialized multi-branded company working in the field of installations, maintenance, and
operations for Gaming, Electronics, Home Appliances, and Commercial
Equipment in Saudi Arabia.
DOZN
- Year 2021, was the beginning of DOZN , the multi-branded service arm of Alfaisaliah Group. It was a strategic direction at Modern Electronics Company which was founded in 1969, to expand the service arm that used to serve Sony© and PlayStation©, to serve diversified categories and leading global & local brands as Service Partner model.
- That idea was to establish a company specialized in the field of maintenance and operations, launched from the heart of the Kingdom of Saudi Arabia, aspired to expand in the Gulf and the Middle East in the future.
- We are seeking through our vision to change the traditional service concept in the Kingdom and create a leading Saudi brand in maintenance and operations field. From here the name was inspired, as DOZN in Arabic means fine-tuning and fixing a product precisely, in a very refined way to restore it to its original state.
<span data-metadata=""><span data-buffer="">Vision
Mission
Values
Balanced Operational Excellence
Collaboration and Transparency
Proactive, Agile and Adaptive
Committed to Quality
We deliver on our promises and accountable on our decisions, as we understand the importance of sustainability and building trust, therefore we are committed in all our services to comply with the highest quality and safety standards
Business Model
- Our strategy is to build top-notch service organization by strengthening our key enablers: team competencies, process capabilities, extensive service network coverage, and digital solutions.
- Through our strategy, we aim to achieve the best consumer experience in the market by having highly skilled technical team, building effective customer focused CRM System, and maintaining availability of genuine and value-based-priced spare parts.
Strategic Objectives
- Contributing in driving change in alignment with Vision 2030 through an integrated set of services that meet customer needs.
- Become number 1 share in maintenance and operations market in the Saudi market.
- Building sustainable relationships with our customers and business partners.
- Achieving operational excellence in our services and expanding in global markets.
Our Story
Vision 2030
A bold plan to grow and transform ourselves with the kingdom's economy and society.
Audience segmentation
Dividing the population into distinct groups to tailor policies and programs well suited for what they want and ensuring we can deliver that.
Contact monitoring
Tracking and analyzing interactions between service centers and the customers.
Services by DOZN
Elevated performance and enhanced experience
Unlock Your Full Potential with DOZN’S All-Inclusive Services
